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FairyHand FAQ Page
Notice ! The information found on this page may be more recent and different from the off-line FAQ page shipped with your FairyHand package.
What
are the differences between the trial version and the full version ?
The
File/Save and File/Import commands are not available in the trial
version. The full version may contain features
that are not available in the trial version !
Is there
any new FairyHand version available ?
Please
click here.
I have
a technical question. Can you help ?
Please
read the Help topic entitled Technical Issues found in FairyHand Help/User
Manual. Also read this FAQ. If you still need assistance, please contact
our technical support.
What
do I get when I purchase FairyHand ?
You
can download the latest full
version from the Internet and you will get all future upgrades (minor and major
updates) for free ! Plus, unlimited technical support. By purchasing
FairyHand, you're supporting our research team and allowing us to offer you
better upgrades and software. Thank you !
How do
I purchase FairyHand ?
Please click here for purchasing
information.
Can I
purchase FairyHand on CD-ROM ?
Yes. Please click here
for purchasing information.
I need
to write a FairyHand script. Can you help me ?
Please read the user manual. If you still have questions, you may contact
us. Please note that our technical support will answer all your technical
questions but, unfortunately, we don't have enough time to write any scripts
for you.
I entered
all keywords correctly, but my script is still not working. What's wrong ?
Make
sure that you included WT (wait) keywords where necessary. When your
script opens a document, a menu or a window, etc... or when it carries out an
action that requires some time to finish, you must use the WT keyword
in order to allow the system to respond correctly to the rest of your script.
For more information, please read the Procedures topic in FairyHand Help.
Some
characters are not dropped correctly in my program. Why ?
This problem occurs if you're using the English version of Microsoft Word
2000 for example while the French (or any other non English) keyboard layout
is active. Add the English keyboard layout from Control Panel Keyboard/Language
and activate it (by setting it as default or by selecting it from the
keyboard layout tray icon) in order to solve this problem.
Should
I remove the trial version before installing the full version ?
We recommend you remove the trial version from Control Panel Add/Remove Programs
before installing the full version. If you have installed both versions
and decide to remove the trial version later, a few registry keys (shared between
the two versions) will be removed which will affect the configuration of the
full version. If this should happen, please reinstall the full version to fix
the problem. Note that reinstalling the full version will not affect your settings
in Options/Preferences. Warning ! The new
setup will overwrite FairyHand example documents. If you modified or customized
the example documents, you might need to rename, copy or move them before running
Setup again.
How do
I remove FairyHand from my computer ?
If FairyHand is running, please close it before removing it from Control
Panel Add/Remove Programs. After removing FairyHand, a few files created
after installing FairyHand (.DAT, .SES and .SEK files) may remain on your hard
disk. If you wish to remove them, delete the FairyHand folder manually. By default,
FairyHand folder's location is in C:\Program Files\Natasoft.
I
have written scripts and would like to share them with other users. How do I
submit them ?
If you have written an interesting script and you think it may be useful to
other FairyHand users, please send it to feedback@natasoft.com
as a text file attachment. Use the File/Export function to create the
text file. We will publish your scripts after reviewing them. Please note that
any script sent in any format other than ANSI Text-Only (including .FHD format)
will be ignored. If you do not want your name and/or email address to be published,
please let us know.
Where
will the scripts (submitted by users) be published ?
Please click here.
How do
I test and debug my FairyHand scripts ?
If your script handles or modifies sensitive data, make
sure to backup your data before running your script. You may find it useful
to test each item separately : make sure the default Proceed option
is not checked in Options/Preferences, and don't enter (or eliminate)
any <PROCD> until you have fully tested all items. You may also
use the WT keyword (<WT001>
for example) inside item values and/or between items in order to execute items
more slowly. Use the WT delay tuning setting in Options/Preferences
to change WT values in all items more easily.
How do
I keep my FairyHand tray icon at hand and protect it efficiently ?
You
have to set an access code in Options/Preferences using the Set button
and check the Run at Windows startup and the Minimize to tray
the options. Close the Preferences dialog box and double click on FairyHand's
title bar to hide it and display the tray icon. Right-click on the tray icon
and activate the Protect Tray Icon command (a check mark appears before
the command name in the shortcut menu when the icon protection feature is activated).
For maximum security, you can also check the Prompt for access code option
in Preferences and protect and encrypt your FairyHand documents using
your own passwords. For more information on passwords and security, please refer
to FairyHand Help.
Some
characters are missing when I try to insert a long text into MS IE 6. Why ?
Every
new version of Microsoft Internet Explorer gets heavier (and slower). It's a
fact. Actually, every time a keystroke occurs in IE, complex background processing
is carried out (wondering if they're trying to contact planet Mars or something).
Technically speaking, all editable controls in IE are (heavily) subclassed.
While this subclassing is supposed to provide more "intelligent capabilities",
it dramatically slows down the editing controls' response delay to keystrokes.
At human typing speeds, this delay is not a noticeable issue. But when a long
text is dropped using FairyHand, the amount of simulated keystrokes to process
and the speed at which they occur may become an issue. Unless you have a very
fast CPU, the amount and speed of simulated keystrokes may cause IE to omit
displaying some dropped characters.
We'll present two methods to solve this problem :
1) Insert the following code every four or five lines in the yellow Value edit box of your item :
<WT001></2>
This tells FairyHand to wait for 500 ms (half a second) every four or five lines allowing IE to process the simulated keystrokes (and send reports to Planet Mars ;-) You may customize this waiting delay using <WT001></4> (250 ms) or other values depending on your CPU speed. Make tests to determine the best value for your PC : Try to drop a 1000 characters approx. in a multiline edit box in a Web form in IE using different WT values inserted at different line positions (every X lines).
2) Insert the following code in your item's value :
<---
Item's value starts here --->
Insert long text in IE via copy/paste & Notepad
-=>
<OPENF><notepad><WT001>
Type (or copy/paste) your long text here separating
paragraphs with <ENT-C><ENT-C>
<SHF-P><CTR-P><HOM-C>
<SHF-R><CTR-R>
<CTR-P>c<CTR-R>
<WT001></4>
<ALT-P><F04-C><ALT-R>
<WT001></4>
n
<WT004></5>
<CTR-P>v<CTR-R>
<--- Item's
value ends here --->
To use the item, drag it and drop it inside a multiline edit box in MS Internet Explorer.
This second method opens Notepad, inserts the long text in Notepad, selects the whole text, copies it to the clipboard, closes Notepad (without saving) and finally pastes the text in MS Internet Explorer.
If this FAQ page doesn't help you solve your problem, please contact us!
© 1998-2002, by Patrick Aoun. All rights reserved.
