Natasoft Web Site - IntraSpy FAQ Page

What is IntraSpy?
Please read our online product description. You can also find detailed information about IntraSpy in the Help document of the IntraSpy shareware version. Click here to open the download page.

Who needs IntraSpy?
You can use IntraSpy to monitor your kids, your students, your employees, etc., or simply use IntraSpy to recall your own actions or to remember passwords, web pages you visited, unsaved text, etc. IntraSpy monitors all applications, online and off-line, permanently (if you have the registered version). Natasoft registered thousands of home and professional users, parents, researchers, teachers as well as companies, government and public organizations. For more info, read our web page entitled Why using IntraSpy?

Is it legal to use IntraSpy?
IntraSpy is a monitoring software product. The same laws that govern the use of other surveillance and monitoring products should be considered when using IntraSpy. Selling or buying a monitoring camera is not illegal. But its use may become illegal if, for instance, you use it to spy on your neighbors instead of monitoring your own house, apartment or business, etc. Each country has specific laws regarding personal privacy. You should always respect these laws when using IntraSpy or any other monitoring product or device. We recommend you clearly inform the computer user(s) that the machine is monitored. You must also read and agree with all the terms of use included in the user license agreement before installing IntraSpy. Natasoft may not be held responsible for the consequences resulting from the use of any of our products.

Is IntraSpy compatible with my system?
IntraSpy is compatible with Windows 95, Windows 98, Windows NT (4.0 and higher), Windows Millennium, and Windows 2000. Please note that IntraSpy may fail to run correctly if your system is already unstable. If you have software conflicts, IntraSpy may fail to work correctly simply because it monitors the whole computer system. We recommend you run a diagnostic utility (such as Norton WinDoctor and Norton DiskDoctor) periodically to ensure that your system is optimized and configured correctly. Norton Utilities and Norton products are the property of Symantec Corporation. There are also other diagnostic tools available. Try a search engine like altavista.com or CNET's download.com or other download sites and do a search there.

Is IntraSpy compatible with Windows XP?
IntraSpy is NOT currently compatible with XP. Natasoft is planning to release an XP compatible version in the near future. Please note that software release announcements are made exclusively on our online News page.

Does IntraSpy capture keystrokes during a HotMail Session?
Yes. IntraSpy captures everything the user types in any application (online and off-line).

Does IntraSpy capture passwords?
Yes.

I don't have a credit card. How can I order IntraSpy?
If you don't have a credit card, you can order IntraSpy by check or money order. Please click here for more info. If you prefer to pay cash (it's the least secure option), please contact us. For more ordering info, pricing, etc. please click here.

I don't want to use the Internet, can I order by phone, fax, or mail?
Of course. Please click here for more info.

I need to get IntraSpy very quickly. How long will it take you to process my order?
The fastest way for you to get IntraSpy is to order online by credit card. The online system will immediately verify your credit card information and if your payment is authorized, you should receive an email message with your license and download URL within a few minutes - this process may be slowed down due to network problems, heavy traffic, etc. You can also order by phone or by fax using your credit card. This process is also fast. Mail orders are slower to process if you decide to pay with your credit card and may take up to one month if you send a check or a money order. Please see our ordering page for more info. If you have any question or concern, don't hesitate to contact us.

I ordered IntraSpy on CD-ROM. How long will it take to deliver the CD?
The CD-ROM manufacturing and delivery service is completely handled by RegSoft.com. It may take a few weeks to deliver your CD. Please email to questions@regsoft.com for all CD-ROM related questions and issues. If you already have an order and a tracking number, please include these numbers in your email messages for faster processing.

I ordered IntraSpy by mail a while ago and I still haven't received anything. What's wrong?
Check and money order payments sent by mail may take up to one month to be fully processed. Please email to questions@regsoft.com for all ordering related questions and issues. If you've already received an order and a tracking number, please include these numbers in your email messages for faster processing.

I need technical support. How do I contact you?
Please see our contact page.

I have specific monitoring and reporting needs. Do you consider customizing IntraSpy to meet my needs?
Yes. More than 50% of our online business in 1999 (and 2000 so far) was generated by product customizing. Click here for a sample customized IntraSpy application. Major companies, organizations, US Law Enforcement Agencies and Police Departments are now using Special IntraSpy Editions. Please contact us for more information on how we can customize IntraSpy to meet your specific needs.

There are many monitoring utilities on the market, what are the main differences between IntraSpy and its competitors?
Let's talk facts! IntraSpy is popular for many - objective - reasons: IntraSpy is powerful and yet very easy to use. Anyone can setup and run IntraSpy in 3 easy steps. IntraSpy is a very stable and a fine-tuned product: more than ten thousand satisfied users, no known bugs, and it doesn't harm or slow down your system's performance. The same copy/version of IntraSpy is compatible with all Windows 32-bit operating systems (NT4+ and all other Windows 32-bit OS'). IntraSpy is a high quality product and yet not expensive at all (check out our prices). IntraSpy is produced and supported by Natasoft: our technical support is free for all users (even if you don't buy!) and we respond quickly and personally to any of your requests, try us! Last but not least, Natasoft is ready to customize IntraSpy to meet all your specific monitoring and reporting needs - we already designed and delivered special editions of IntraSpy currently deployed in government institutions, insurance companies, universities and many companies around the world.

I am a network administrator, how can I monitor my network effectively using IntraSpy?
Create a shared directory on the server and one subdirectory for each user's log file. Define appropriate permission profiles to allow the administrator to fully access the log files. Other users may be granted restricted access to log files - e.g. so they may not view or delete the log...

I installed the registered version, but it's still logging for 60 minutes only. What's wrong?
The registered IntraSpy version is not installed correctly. You must remove any previous IntraSpy version correctly before installing the registered version: Call IS Manager. Click the "Uninstall IS Server" button. When IS Server is uninstalled, close IS Manager and reboot your system. Go to Control Panel Add/Remove Programs and uninstall the IntraSpy program. If you don't see IntraSpy in the Add/Remove Programs list, you may have hidden it from IS Manager (Advanced Security): Explore Windows System directory (System32 under NT) and make sure the following files are deleted: ISSRV.EXE, ISSRV.DLL, ISSRV.DAT. Locate IntraSpy's installation directory (by default, it's c:\program files\natasoft\intraspy...) and delete it. Finally, you may setup and run your registered IntraSpy copy.

IntraSpy is asking me to enter a password but I don't know it. What can I do?
Go to Windows System (System32 under NT) directory and delete a file named ISSRV.DAT. Warning!!! If your log is encrypted and you delete ISSRV.DAT, you won't be able to view it so we recommend you erase it from IS Manager before you resume logging. NEVER forget your passwords!

I registered IntraSpy but I can't find the code to unlock my shareware copy. Where is that code?
When you register IntraSpy you get a totally different and unlimited version to replace your shareware version so there's no such code you can use to unlock your shareware copy. Please read again the email message you received upon registering IntraSpy for the instructions. Don't hesitate to contact us if you need any help.

I am a registered IntraSpy user and I had to reformat and to reload my OS. Could you please resend me a copy of IntraSpy?
Please send us a copy of the email message that you received when you registered IntraSpy - the email message that contains your license reference and personal information. Send your message to support@natasoft.com and we shall provide you with another registered copy.

How do I remove IntraSpy from my system?
Call IS Manager. Click the "Uninstall IS Server" button. When IS Server is off, close IS Manager and reboot your system. Go to Control Panel Add/Remove Programs and remove the IntraSpy program. If you need help, please contact us.

How do I hide IntraSpy's system tray icon?
Call IS Manager by double clicking on IntraSpy's small icon in your system tray. Click button "Configure IS Server". Disable (remove the check mark of) the following option: "Show IS Server icon on Windows task bar". Press the Escape button twice on the keyboard to close the configuration dialog box and IS Manager.

I've hidden IntraSpy's tray icon. Now how am I supposed to call IS Manager?
Open your Start menu and run IS Manager from IntraSpy's folder under Programs. If this folder is absent for any reason, use Explorer to open IntraSpy's installation directory (that's where you installed IntraSpy on your computer. By default, it's c:\program files\natasoft\intraspy...). Run the program file named ISMGR (ismgr.exe). You may also use the "Find Files or Folders" command from the Start menu to locate file ISMGR.EXE and double click on it from the search results window. In IS Manager, click button "Configure IS Server". Enable (check) the following option: "Show IS Server icon on Windows task bar". Press the Escape button twice on the keyboard to close the configuration dialog box and IS Manager.

I would like to learn more about IntraSpy's features. Do you provide a manual?
A detailed manual is shipped with both the shareware and the registered version (in file intraspy.hlp). Call IS Manager and click the "Help" button or open (double click) intraspy.hlp manually from Explorer.

I have registered a previous IntraSpy version and I'd like to get the latest version. What should I do?
Please send us a copy of the email message that you received when you registered IntraSpy - the email message that contains your license reference and personal information. Send your message to support@natasoft.com along with your request.

I'm experiencing conflicts between IntraSpy and other software on my computer. Can you help?
IntraSpy is running perfectly on thousands of different configurations, but not on yours... IntraSpy monitors all your programs so any conflict in your system may affect IntraSpy. Please run a diagnostic utility (such as Norton WinDoctor from Symantec Corporation or similar products) to detect and resolve any software conflicts on your system. Also make sure that your system is optimized, that you have enough memory and disk space and that your system is not overloaded. Make sure that you have installed the latest patches for all your drivers and operating system extensions. Get rid of compatibility problems by upgrading all your software. Again, if your system is optimized and configured correctly, IntraSpy should run perfectly. Try disabling your startup programs (programs that load automatically with Windows and stay their forever - many of them aren't really useful, are they? but they're still 'around' in your system's memory and/or your system tray) and see if it solves the problem. If you need more help, please feel free to contact us. Please give as much technical details as possible including a description of your software and hardware configuration.

Does your software use any Aureate/Radiate or similar reporting technologies?
Definitely not! Natasoft is totally against the illegal and immoral uses of these technologies and we totally respect our users' privacy. If you don't know what 'Aureate/Radiate' technologies mean, do a search in any search engine and learn how to protect yourself! Also learn more about firewalls... We are willing to provide a special web page on these issues so check out our web site frequently!

My antivirus software displays a warning while scanning IntraSpy's program files. Why?
IntraSpy is a system-wide monitoring and reporting utility that can detect and log all user activity while staying totally invisible. Some antivirus programs may suspect IntraSpy's behavior patterns and its use of specific functions. They 'think' it may be a Trojan virus or some generic - unknown - virus while IntraSpy is simply doing its job to provide the user with the exact software features that are described in the IntraSpy documentation. Thousands of home and professional users - including government institutions - agree that IntraSpy doesn't harm or 'steal' computer data. It simply offers the same features listed in the documentation. If your antivirus software displays a warning while scanning IntraSpy's program files then it's a false alert. You may report any warning to the company that makes your antivirus software and they are supposed to tell you - if they do analyze the program files - that IntraSpy is safe. If your antivirus is reporting IntraSpy as a listed virus, we strongly encourage you to inform us as soon as possible and we shall take the appropriate legal actions against the manufacturing company. Please include the company name, the full alert message - if possible - and the name and version of your antivirus program. Also tell us which IntraSpy version you are scanning and where you got it from.

If this FAQ page doesn't help you solve your problem, please contact us!

Home

News

Products

FAQ

Services

Links

Mirrors

Contact

web hosting • domain names • video sharing
free online games • photo sharing
free blog • short URLs